Careers with ETHOS

Are you an expert in education? How about digital media, career management or technology? Maybe you just have a feeling you'd fit in with us. If so, we'd love to hear from you!

Join Our Team

Current openings are posted below and updated frequently. Be sure to keep checking back. Do not hesitate to apply, even if we are not advertising for a position that interests you!

Send us your resume, and certifications, and a cover letter detailing your skill set and why you feel you’d be a great new member of the team to hr@ethoscmg.com.

Aboriginal Work Connections (AWC) Job Coach

ETHOS Career Management Group Ltd. is looking for a part-time Job Coach for our Cowichan Aboriginal Work Connections Program. The JOB COACHES – Job Developer/Facilitator (JC/JD) and – Employment Counsellor/Facilitator (JC/EC) work closely as a remote team.

DESCRIPTION AND QUALIFICATIONS

Job Coach Job Developer/Facilitator (JC/JD) – Working closely with the JC/EC, the JC/JD facilitates in the classroom and assists Participants in connecting with appropriate employment. Through developing a professional relationship with the employer community, and other service providers who work with employers, the JD/EC identifies and assesses employment opportunities for Participants. The JD/EC’s main responsibilities include connecting with local employers to research/generate employer-based work experience or volunteer placement activities, job shadowing and information interviews; matching Participants with suitable employment opportunities; supporting and monitoring Participants on the job site; and follow-up support services. Provides backup support for other service delivery positions when required.

  • Relevant Post-Secondary education in Human Services or Human Resources Management, and business-related training
  • Training in Employment Counselling theories and processes and career assessment tools
  • Experience in case management and counselling Participants in career planning, vocational selection, job search, identifying and overcoming barriers to employment, and personal and career management
  • 3 to 5 years’ experience working with Aboriginal Peoples
  • Experience with program administration and reporting
  • Work experience in marketing, sales and promotion
  • Business experience and existing contacts with employer community

Wage:  $25.00/hour

Position:  Part-time

Location:  Duncan

To apply, send your resume and cover letter to:  hr@ethoscmg.com

Business Works Central Alberta (BWCA) Business Coach

STATEMENT OF QUALIFICATIONS

ESSENTIAL REQUIREMENTS:

EDUCATION:

  • Post-Secondary education in Commerce, Business Management, Marketing and Sales, Financial Planning or related.

EXPERIENCE:

  • 5+ years writing and reviewing business plans with ability to interpret
  • 3+ years business coaching experience with new entrepreneurs and diverse clientele
  • Group facilitation, including computer and online applications
  • Production of Forecasted Financial Statements and schedules, including Balance Sheets, Income Statements, and Cash Flow
  • Development of marketing plans and strategies, both traditional and online
  • Experience working with clients to identify and overcome barriers to employment and self-employment, including personal and professional management, preferred

RATED REQUIREMENTS:

Personal Suitability:

  1. Shows respect for diversity and ability to work effectively and productively with a diverse clientele
  2. Contributes as a team player while taking initiative to work independently
  3. Maintains comfort with change and learning; demonstrates a commitment to professional development
  4. Possesses an awareness of one’s own capabilities and understanding of when to draw upon others’ expertise
  5. Demonstrates a positive attitude and professional conduct
  6. A desire to inspire, motivate and mentor people are is a passion for you
  7. Enjoy networking and building relationships in the program and the community

Abilities and Skills

Ability to:

  1. Ability to work under pressure, manage competing priorities, meet deadlines
  2. Able to handle confidential information with discretion and adhere to professional guidelines (including those in the Canadian Standards and Guidelines for Career Practitioners), as well as relevant legal regulations and standards
  3. Establish and maintain productive and professional interactions with clients and assist individuals/groups towards self-understanding and self-development
  4. Assess clients for program/session suitability
  5. Assess business ideas for viability and be able to report using specific criteria
  6. Develop, deliver, revise, adapt and evaluate high quality personal and business related small group seminars and workshops to diverse clientele
  7. Develop, maintain and update curriculum for all programs on an ongoing basis
  8. Demonstrate proficiency in the use of Word, Excel, Outlook and Internet and Online workshop applications
  9. Utilize highly developed oral and written communication skills
  10. Manage budgets and client scheduling as required
  11. Prepare reports for purposes of reporting to management and government bodies

Knowledge:

Knowledge of:

  1. Small business development and management
  2. Marketing and sales, project and time management
  3. A variety of business types, industries and forms
  4. Business plans – ability to work with templates
  5. Current local wage, economies and working conditions
  6. Alberta Labour Laws and Employment Standards
  7. Local Federal and Provincial employment programs, as well as a thorough knowledge of local and community employment and education-related programs and services
  8. The career development process, barriers to employment/self-employment, and the Job Loss Cycle
  9. How local, regional, national and global labour markets function
  10. How to acquire and utilize labour market information
  11. Relevant income supports (e.g. Employment Insurance, Learner Income Support Benefits)
  12. Legal Matters
  13. Canadian Standards and Guidelines for Career Practitioners

JOB DESCRIPTION

Reports to: Business Works Central Alberta Program Manager

As a member of the Client Services Team, the Business Coach evaluates and guides new entrepreneurs in developing their concept ideas and business plans leading to successful small business launch and ongoing development. The Business Coach assists in all areas of concept and business planning to prepare the client for presentation of their business plan to the review panel, provides ongoing supports and advice to successful applicants, and monitors progress.

RESPONSIBILITIES

Recruitment

  • Assist the Team with recruitment activities, including orientation sessions, promotion and marketing of the program.
    • Provide clients, community partners and employers with information on the BWCA Program – in-person, online and via other marketing strategies.
    • Participate actively in social media to reach perspective clients.
    • Connect with employment agencies, the business community, government offices, and other publicly accessed agencies to share the program information and its benefits with these groups; ensure that brochures are available to local agencies and in targeted areas to reach key client profiles.
    • Assist with direct marketing to employer to recruit for guest speakers, mentors and Review Panel Members.
    • Attend community and networking events as needed/required.
  • Interview applicants for suitability to the program based on specified success indicators
  • Provide guidance to applicants to prepare and document their initial concept and application

Administration

  • Ensure the completion of concept workbooks and business plan workbooks for submission to the Program Manager. Complete staff comments and checklist before packages are sent to the Program Manager.
  • Maintain in-house client attendance records, database and client service statistics.
  • Maintain records and complete reports as required, to ensure appropriate data is available for ongoing service performance evaluation and monitoring; submit contributions to the monthly narrative of program activities and other reports as necessary.
  • Monitor and assess all program components; solicit and review client feedback throughout the phases.
  • Liaise with the Program Manager regarding client inquiries and/or issues.
  • Report and liaise regularly with Program Manager.

Business Coaching

Pre-Program

  • Provide clients with debrief after they complete entrepreneurial assessments.
  • Evaluate concepts for purposes of viability, financial capacity, skills, personal and business suitability, competitive impact of the new business on the local labour market; review and ascertain, in collaboration with the client, the proposed business project’s financial feasibility.

The following activities are primarily subcontractor roles but may also be assigned to staff


Business Development

  • Contact clients weekly during the program for coaching, mentorship, guidance and support.
  • Provide tailored tools and resources to support clients in developing business concepts, business plans and business plan financial statements.
  • Coach clients on conducting research as it relates to the technical development of their businesses (such as specific industry or product research, utilizing limited financial resources, employment standards, legislation requirements, marketing strategies).
  • Facilitate Entrepreneurial Skills Workshops, as required.
  • Review final copies of business plans; evaluate the plan and write a brief summary to recommend the plan if appropriate, or outline any relevant (and public) information for the review panel that will evaluate the business proposal.
  • Offer realistic alternatives, solutions and resources to clients whose businesses do not establish sufficient financial feasibility.
  • Ensure strict adherence to client confidentiality and all other professional codes of conduct.

Business Implementation

  • Support BWCA clients with sustainability of their business operations, suggesting relevant services and recommending other BWCA clients where appropriate.
  • Arrange mentoring partnerships between new business owners and successful BWCA Program alumni and other business leaders in the community.
  • Provide post-project mentoring support and bi-weekly follow-up for three months after clients exit the program.
  • Provide ongoing mentorship, coaching, and guidance to clients.
  • Provide guidance to clients on effective use of limited personal funds.
  • Deliver appropriate information regarding business income and taxation filing requirements.

Business Works Central Alberta (BWCA) Client Services Representative – CSR

 

STATEMENT OF QUALIFICATIONS

ESSENTIAL REQUIREMENTS:

EDUCATION:

  • Post Secondary education in Human Services, Administration or related OR a combination of education, training, and experience
  • Training in or well-developed computer skills (Microsoft software applications, particularly Word, Excel, Access, Outlook, and Publisher)

EXPERIENCE:

  • 3+ years front line experience serving diverse clientele in a demanding and fast-paced environment
  • Extensive experience working in an online capacity
  • Experience working independently without direct supervision
  • Experience working with a with a remote Team
  • Preference will be given to those with experience providing service to unemployed clients
  • Those with self-employment experience preferred
  • Experience in creating and maintaining social media platforms (Facebook, Instagram, Twitter, LinkedIn etc.)
  • Knowledge of photo editing and content creation software

RATED REQUIREMENTS:

Personal Suitability:

  1. Highly motivated and able to take initiative without being directed
  2. High level of commitment to provide quality support and meticulous attention to all client issues
  3. Able to understand and communicate in a way that recognizes socio-cultural diversity
  4. Able to handle phone calls and requests from clients, community partners and the public in a pleasant, courteous and efficient manner
  5. Able to manage a variety of tasks in a calm, confident manner (multi-task)
  6. Aware of one’s own capabilities and understanding of when to draw upon others’ expertise and to make appropriate referrals
  7. Positive attitude when under pressure or confrontational situations
  8. Takes initiative to continually improve services and processes
  9. Comfortable with change and learning

Abilities and Skills

Ability to:

  1. Help clients to understand the mindset shift required to move from employment to self-employment
  2. Establish and maintain effective interpersonal relationships
  3. Prepare and maintain detailed records with regard to confidentiality and privacy legislation
  4. Work, interact and communicate with diverse clientele and community partners
  5. Market programs and services to ensure clients are referred appropriately
  6. Prepare and maintain accurate records
  7. Demonstrate excellent oral and written communication skills

Knowledge:

Knowledge of:

  1. Barriers to employment and issues with unemployment
  2. Business fundamentals
  3. Work options available to clients and the ability to encourage exploration of these options
  4. Modern office procedures and equipment
  5. Computer applications including current versions of Windows and Microsoft Word, Excel, Access, Outlook and Internet
  6. The local and regional community employment and employment related programs and services
  7. Provincial and Federal programs and services for the unemployed
  8. Relevant income supports (e.g. Employment Insurance, Income Support, etc.)
  9. How local, regional, national and global labour markets function

 

JOB DESCRIPTION

Reports to: Business Works Central Alberta Program Manager

As a member of the Client Services Team, the CSR plays a key role as the first point of contact for all who aces the program, by phone, email online, fax or mail. The CSR’s main priorities are to provide awareness, assist all off site clients requesting help to access information and services, refer clients as appropriate and support the Client Services Team. The CSR will help with the creation of marketing materials and will manage and maintain the social media platforms. In addition to maintaining a user friendly and welcoming reception area, the Client Services Representative provides registration services to clients, responds to enquiries from the public, and books intake and other appointments.

The Client Services Representative assists the Program Manager in ensuring all client eligibility criteria are met and client applications are accurate.

RESPONSIBILITIES

Client Service

  • Maintain current program materials.
  • Schedule intake meetings for potential clients; check client eligibility with the Funder; utilize a waitlist to track clients where the ideal monthly number has been exceeded.
  • Photocopy and prepare business plan submissions for adjudication.
  • Produce month-end and all other client activity reports in collaboration with the Manager and the Team.
  • Greet clients and provide reception duties, answering and determining the nature of incoming calls, booking client appointments and directing calls to appropriate authorities.
  • Respond to enquiries and requests for information, either in person or over the phone, from clients, the general public, business community, government agencies and community agencies while observing confidentiality guidelines.
  • Manage clients’ online enquiries, process online applications and refer to appropriate staff for other online services. Through the Instant Messaging Platform, the Coordinator will have direct access to clients, ensuring immediate assistance and support. Support the Learning Coordinator and Tech Coordinator with online activities as well as troubleshooting online issues on the Learning Management System.
  • Monitor public areas and maintain an awareness of office activity, recognizing and diffusing problematic and possible volatile situations, taking measures to avoid crisis situations by alerting appropriate staff and by taking action as defined by ETHOS Policies and Procedures.
  • Provide assistance, in person, over the phone and/or online to individuals and clients, some of whom may have emotional, physical or mental conditions or language difficulties that act as barriers to communication.
  • Book clients into orientation sessions, assessments, intake appointments and training workshops; direct to online orientation sessions where appropriate.
  • Assist applicable clients to complete and submit a Learner Income Support Application for Full-Time Study.
  • Provide information to callers regarding outside agencies and community based organizations that may help them to reach their goals.
  • Ongoing support and service management up to three months after program completion at which time the client is expected to be full-time self-employed.

Marketing/Referral

  • Provide clients, community partners and employers with information on the BWCA Program.
  • Direct clients to appropriate services and programs.
  • Ensure brochures are available to local agencies and in targeted areas to reach key client groups.
  • Create marketing material such as posters, brochures, and online ads.
  • Maintain social media platforms.

Administration

  • Assist the Program Manager in providing monthly narrative information on program activities.
  • Book and assist with client monitors.
  • Maintain effective file systems.
  • Update databases for client tracking and statistics.
  • Maintain reception area keeping all information up-to-date including adequate informational pamphlets, and ensuring area is tidy.
  • Enter monthly schedules into calendars; maintain lists of program participants; call and/or participants to confirm attendance.
  • Enter data from registration form into database.
  • Maintain smooth working operation of all equipment, including telephone system, photocopier, printers and fax machine.
  • Compile month-end data for front-end statistics and summary of front-end activities.
  • Provide clerical and administrative support to the Client Services Team including word processing, phone calls, data entry, photocopying, filing and maintaining reports for statistical purposes.
  • Perform opening and closing procedures.

*** Other duties as required and given the opportunity to do

Job Search Support Services Personnel (sub-contractor/on-call)

We are looking for career development professionals with job placement experience who are based in Penticton, Nanaimo, Surrey, Burnaby, and Coquitlam to work on a referral basis.

Qualifications: Post-Secondary Degree in a related discipline and CCDP with minimum of 2 years directly related experience in the provision of job search skills, resume and cover letter preparation and job placement services or an equivalent combination of education and experience. Preference for CRC/CCRC, RRP, CVP, MCVP, CVRP or alternate related designation.

View the full Job Posting Details for more details.

Wage: $27-$30/hour, depending on experience.

 

To apply: Please email resume, cover letter and copies of certifications to: hr@ethoscmg.com

Closing date: Open until filled

*Please note that applications are processed quarterly.

JOB DEVELOPER – Nanaimo

Reporting to the Program Manager and working in a team of two, the successful candidate will be responsible for four intakes of the TechWorks Program

Job Developer (JD) – the JD assists participants to connect with appropriate employment. Through developing a professional relationship with the employer community, and other service providers who deal with employers, the JD identifies and assesses employment opportunities for participants. The JD’s main responsibilities include connecting with local employers to research/generate employer-based work experience, community experience or volunteer placement activities, job shadowing and information interviews; matching participants with suitable employment opportunities; facilitating curriculum feedback sessions and other employer-based feedback; supporting clients on the job site until self-sufficient;  follow-up support services.

Location – Nanaimo; must have ability to travel.

 

Qualifications:

  • Relevant Post-Secondary education in Counselling, Coaching, Education, Social Work, Psychology or a related field, plus business-related training in marketing and communications or equivalent combination of experience and education.
  • Training in Employment Counselling theories and processes and career assessment tools
  • Extensive experience in group facilitation, including computer and online applications
  • Experience in counselling clients for career planning, vocational selection, job search, identifying and overcoming barriers to employment, and personal and career management
  • 3 to 5 years’ experience working with diverse client groups
  • Work experience in marketing, sales and promotion
  • Business experience and existing contacts with employer community
  • Strong technical skills and conversant on digital and social media applications

 

The successful candidate will have respect for diversity and proven abilities in working with diverse clientele with a wide range of barriers to employment. Awareness of one’s own capabilities and understanding of when to draw upon others’ expertise, a positive attitude and professional conduct, are vital.

How to Apply: Email a cover letter and résumé, specifying the position you are applying for in the subject line, to hr@ethoscmg.com