Careers with ETHOS

Are you an expert in education? How about digital media, career management or technology? Maybe you just have a feeling you'd fit in with us. If so, we'd love to hear from you!

Join Our Team

Current openings are posted below and updated frequently. Be sure to keep checking back. Do not hesitate to apply, even if we are not advertising for a position that interests you!

Send us your resume, and certifications, and a cover letter detailing your skill set and why you feel you’d be a great new member of the team to hr@ethoscmg.com.

Business Works Central Alberta (BWCA) Client Services Representative – CSR

 

STATEMENT OF QUALIFICATIONS

ESSENTIAL REQUIREMENTS:

EDUCATION:

  • Post Secondary education in Human Services, Administration or related OR a combination of education, training, and experience
  • Training in or well-developed computer skills (Microsoft software applications, particularly Word, Excel, Access, Outlook, and Publisher)

EXPERIENCE:

  • 3+ years front line experience serving diverse clientele in a demanding and fast-paced environment
  • Extensive experience working in an online capacity
  • Experience working independently without direct supervision
  • Experience working with a with a remote Team
  • Preference will be given to those with experience providing service to unemployed clients
  • Those with self-employment experience preferred
  • Experience in creating and maintaining social media platforms (Facebook, Instagram, Twitter, LinkedIn etc.)
  • Knowledge of photo editing and content creation software

RATED REQUIREMENTS:

Personal Suitability:

  1. Highly motivated and able to take initiative without being directed
  2. High level of commitment to provide quality support and meticulous attention to all client issues
  3. Able to understand and communicate in a way that recognizes socio-cultural diversity
  4. Able to handle phone calls and requests from clients, community partners and the public in a pleasant, courteous and efficient manner
  5. Able to manage a variety of tasks in a calm, confident manner (multi-task)
  6. Aware of one’s own capabilities and understanding of when to draw upon others’ expertise and to make appropriate referrals
  7. Positive attitude when under pressure or confrontational situations
  8. Takes initiative to continually improve services and processes
  9. Comfortable with change and learning

Abilities and Skills

Ability to:

  1. Help clients to understand the mindset shift required to move from employment to self-employment
  2. Establish and maintain effective interpersonal relationships
  3. Prepare and maintain detailed records with regard to confidentiality and privacy legislation
  4. Work, interact and communicate with diverse clientele and community partners
  5. Market programs and services to ensure clients are referred appropriately
  6. Prepare and maintain accurate records
  7. Demonstrate excellent oral and written communication skills

Knowledge:

Knowledge of:

  1. Barriers to employment and issues with unemployment
  2. Business fundamentals
  3. Work options available to clients and the ability to encourage exploration of these options
  4. Modern office procedures and equipment
  5. Computer applications including current versions of Windows and Microsoft Word, Excel, Access, Outlook and Internet
  6. The local and regional community employment and employment related programs and services
  7. Provincial and Federal programs and services for the unemployed
  8. Relevant income supports (e.g. Employment Insurance, Income Support, etc.)
  9. How local, regional, national and global labour markets function

 

JOB DESCRIPTION

Reports to: Business Works Central Alberta Program Manager

As a member of the Client Services Team, the CSR plays a key role as the first point of contact for all who aces the program, by phone, email online, fax or mail. The CSR’s main priorities are to provide awareness, assist all off site clients requesting help to access information and services, refer clients as appropriate and support the Client Services Team. The CSR will help with the creation of marketing materials and will manage and maintain the social media platforms. In addition to maintaining a user friendly and welcoming reception area, the Client Services Representative provides registration services to clients, responds to enquiries from the public, and books intake and other appointments.

The Client Services Representative assists the Program Manager in ensuring all client eligibility criteria are met and client applications are accurate.

RESPONSIBILITIES

Client Service

  • Maintain current program materials.
  • Schedule intake meetings for potential clients; check client eligibility with the Funder; utilize a waitlist to track clients where the ideal monthly number has been exceeded.
  • Photocopy and prepare business plan submissions for adjudication.
  • Produce month-end and all other client activity reports in collaboration with the Manager and the Team.
  • Greet clients and provide reception duties, answering and determining the nature of incoming calls, booking client appointments and directing calls to appropriate authorities.
  • Respond to enquiries and requests for information, either in person or over the phone, from clients, the general public, business community, government agencies and community agencies while observing confidentiality guidelines.
  • Manage clients’ online enquiries, process online applications and refer to appropriate staff for other online services. Through the Instant Messaging Platform, the Coordinator will have direct access to clients, ensuring immediate assistance and support. Support the Learning Coordinator and Tech Coordinator with online activities as well as troubleshooting online issues on the Learning Management System.
  • Monitor public areas and maintain an awareness of office activity, recognizing and diffusing problematic and possible volatile situations, taking measures to avoid crisis situations by alerting appropriate staff and by taking action as defined by ETHOS Policies and Procedures.
  • Provide assistance, in person, over the phone and/or online to individuals and clients, some of whom may have emotional, physical or mental conditions or language difficulties that act as barriers to communication.
  • Book clients into orientation sessions, assessments, intake appointments and training workshops; direct to online orientation sessions where appropriate.
  • Assist applicable clients to complete and submit a Learner Income Support Application for Full-Time Study.
  • Provide information to callers regarding outside agencies and community based organizations that may help them to reach their goals.
  • Ongoing support and service management up to three months after program completion at which time the client is expected to be full-time self-employed.

Marketing/Referral

  • Provide clients, community partners and employers with information on the BWCA Program.
  • Direct clients to appropriate services and programs.
  • Ensure brochures are available to local agencies and in targeted areas to reach key client groups.
  • Create marketing material such as posters, brochures, and online ads.
  • Maintain social media platforms.

Administration

  • Assist the Program Manager in providing monthly narrative information on program activities.
  • Book and assist with client monitors.
  • Maintain effective file systems.
  • Update databases for client tracking and statistics.
  • Maintain reception area keeping all information up-to-date including adequate informational pamphlets, and ensuring area is tidy.
  • Enter monthly schedules into calendars; maintain lists of program participants; call and/or participants to confirm attendance.
  • Enter data from registration form into database.
  • Maintain smooth working operation of all equipment, including telephone system, photocopier, printers and fax machine.
  • Compile month-end data for front-end statistics and summary of front-end activities.
  • Provide clerical and administrative support to the Client Services Team including word processing, phone calls, data entry, photocopying, filing and maintaining reports for statistical purposes.
  • Perform opening and closing procedures.

*** Other duties as required and given the opportunity to do

Job Search Support Services Personnel (sub-contractor/on-call)

We are looking for career development professionals with job placement experience who are based in Penticton, Nanaimo, Surrey, Burnaby, and Coquitlam to work on a referral basis.

Qualifications: Post-Secondary Degree in a related discipline and CCDP with minimum of 2 years directly related experience in the provision of job search skills, resume and cover letter preparation and job placement services or an equivalent combination of education and experience. Preference for CRC/CCRC, RRP, CVP, MCVP, CVRP or alternate related designation.

View the full Job Posting Details for more details.

Wage: $27-$30/hour, depending on experience.

 

To apply: Please email resume, cover letter and copies of certifications to: hr@ethoscmg.com

Closing date: Open until filled

*Please note that applications are processed quarterly.

JOB DEVELOPER – Nanaimo

Reporting to the Program Manager and working in a team of two, the successful candidate will be responsible for four intakes of the TechWorks Program

Job Developer (JD) – the JD assists participants to connect with appropriate employment. Through developing a professional relationship with the employer community, and other service providers who deal with employers, the JD identifies and assesses employment opportunities for participants. The JD’s main responsibilities include connecting with local employers to research/generate employer-based work experience, community experience or volunteer placement activities, job shadowing and information interviews; matching participants with suitable employment opportunities; facilitating curriculum feedback sessions and other employer-based feedback; supporting clients on the job site until self-sufficient;  follow-up support services.

Location – Nanaimo; must have ability to travel.

 

Qualifications:

  • Relevant Post-Secondary education in Counselling, Coaching, Education, Social Work, Psychology or a related field, plus business-related training in marketing and communications or equivalent combination of experience and education.
  • Training in Employment Counselling theories and processes and career assessment tools
  • Extensive experience in group facilitation, including computer and online applications
  • Experience in counselling clients for career planning, vocational selection, job search, identifying and overcoming barriers to employment, and personal and career management
  • 3 to 5 years’ experience working with diverse client groups
  • Work experience in marketing, sales and promotion
  • Business experience and existing contacts with employer community
  • Strong technical skills and conversant on digital and social media applications

 

The successful candidate will have respect for diversity and proven abilities in working with diverse clientele with a wide range of barriers to employment. Awareness of one’s own capabilities and understanding of when to draw upon others’ expertise, a positive attitude and professional conduct, are vital.

How to Apply: Email a cover letter and résumé, specifying the position you are applying for in the subject line, to hr@ethoscmg.com