Cowichan WorkBC Centre Employment Counsellor

Statement of Qualifications & Job Description
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ESSENTIAL REQUIREMENTS

EDUCATION:

  • Post-Secondary education in a relevant field; Career or Employment Development, Vocational Rehabilitation, Social Work, Psychology, Sociology, Human Services, Counselling, Education, Human Resources, or equivalent combination of experience and education, preference for a Bachelor’s Degree in Human Services
  • Training in Employment Counselling theories and processes and career assessment tools; preference for Career Practitioner Certification

EXPERIENCE:

  • Experience in counselling clients for career planning, vocational selection, job search, identifying and overcoming barriers to employment, and personal and career management
  • Working with clients from Inclusion groups, including individuals with complex barriers and disabilities, immigrants, Indigenous People, survivors of violence and abuse and youth/youth at risk
  • Coaching and mentoring clients
  • Assisting clients with refining Action Plans
  • Demonstrated experience in case and file management

RATED REQUIREMENTS

Personal Suitability:

  • Shows respect for diversity and ability to work effectively and productively with a diverse clientele
  • Contributes as a team player and takes initiative
  • Maintains comfort with change and learning; demonstrates a commitment to professional development
  • Possesses an awareness of one’s own capabilities and understanding of when to draw upon others’ expertise
  • Demonstrates a positive attitude and professional conduct

Abilities and Skills:

Ability to:

  • Assess clients for program/session suitability
  • Assist clients to access LMI and complete application packages for case managed services, such as skills enhancement
  • Work under pressure, manage competing priorities, meet deadlines
  • Handle confidential information with discretion and adhere to professional guidelines (including those in the Canadian Standards and Guidelines for Career Practitioners)
  • Develop productive interactions with clients and assist individuals/groups towards self-understanding, self-development, work search strategies and career planning
  • Prepare and maintain detailed and confidential records
  • Assist clients in developing realistic career goals and action plans
  • Understand when and where to refer clients for further assistance to complete their Action Plans, or to alternative resources to deal with barriers
  • Develop, maintain and update curriculum for all programs on an ongoing basis
  • Demonstrate proficiency in the use of Word, Excel, Access, Contact IV, Outlook and Internet applications
  • Utilize highly developed oral and written communication skills

Knowledge of:

  • ICM, OES and the Virtual WorkBC Centre
  • Adult learning principles
  • Local Federal and Provincial employment programs in the Cowichan Valley, as well as a thorough knowledge of local and community employment and education-related programs and services
  • The career development process, barriers to employment, career counselling techniques and the Job Loss Cycle
  • How local, regional, national and global labour markets function
  • How to acquire and utilize labour market information
  • Relevant income supports (e.g. Employment Insurance, Employment Assistance)
  • Canadian Standards and Guidelines for Career Practitioners

JOB DESCRIPTION

Reports to:  Team Leader

As a member of the Client Services Team, the Employment Counsellor (EC) is responsible for providing employment/career counselling to eligible clients through career planning and development, occupation selection and work search strategies. The EC’s main priorities are counselling, assisting clients to complete applications for case managed services, and referring clients to appropriate internal and/or community resources. The EC will collaborate with clients to identify barriers to employment, clarify employment difficulties, while determining strategies to overcome them, and where appropriate, refer to additional services for further assistance. They will share information on the labour market, community resources, government programs, career development and issues related to unemployment. The EC provides career counselling and on a limited rotation, direct assistance to clients in the Resource Room in order to identify

drop-in clients who may benefit from counselling.

Responsibilities:

Employment Counselling:

  • Support clients to register using the OES, when required. Communicate with clients through the OES and/or ICM.
  • Develop respectful collaborative relationships with clients
  • Work closely with Client Services Team with regard to support and referring clients to appropriate services
  • Counsel individuals regarding career planning and development, occupation selection, and work search strategies
  • Develop and implement counselling and intervention programs to assist clients in determining employment goals and means of attaining such goals
  • Work with clients to identify barriers to employment and strategies to overcome them and, where appropriate refer to additional services for further assistance including working with a Job Developer where clients need additional support to connect with employers
  • Evaluate the effectiveness of counselling in resolving identified barriers to employment, and in making progress towards realistic and meaningful career/employment objectives
  • Provide supportive counselling to develop positive plans of action for employment and assist with the refinement of Action Plans
  • Administer and interpret career assessment tools with clients one-to-one, in group sessions, or online, and provide guidance on suitable careers
  • Assist clients to find appropriate resource material, using computers, print resources and/or online applications in Resource Room
  • Assist eligible clients with their applications for Work Experience, Skills Training, Self-Employment and Job Search Services – The EC will be responsible for ensuring eligibility and suitability, in compliance with Ministry policy and procedures.

Administration:

  • Monitor and record client activity, according to funding contract requirements
  • Maintain accurate and timely client records in the provincial government’s ICM System
  • Ensure all information is entered into ICM, as per policy and procedures
  • Maintain a BF system to ensure regular follow up with clients in their process of the Action Plan
  • Maintain, and Close files in ICM as appropriate
  • Maintain records and complete reports, to ensure appropriate data is available for ongoing service performance evaluation and monitoring
  • Ensure strict adherence to client confidentiality and all other professional codes of conduct

Job Sustainment Services:

  • Have a strong working knowledge and in-depth understanding of employment services needed to support Clients along a successful path toward employment that is sustainable

Resource Room:

  • Critique, proofread and provide clients with support in resumé, cover letter, and career portfolio development
  • Identify clients who may benefit from assisted services and recommend Case Management Services

 

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Email your Resume and Cover Letter to hr@ethoscmg.com

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