Cowichan WorkBC Centre Case Manager

Statement of Qualifications & Job Description
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  • Post-Secondary education in a relevant field: career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling or education
  • Preference for Bachelor’s Degree in Human Services and Career Practitioner Certification, including employment counselling theories and assessment processes and tools


  • 3 years or more experience as a Case Manager conducting and interpreting client needs assessments, or related needs assessment experience
  • Coaching and mentoring clients
  • Building partnerships with employers, community agencies and other stakeholders
  • Assisting clients in developing and revising Action Plans
  • Demonstrated experience in case and file management


Personal Suitability:

  1. Shows respect for diversity and ability to work effectively and productively with a diverse clientele
  2. Contributes as a team player and takes initiative
  3. Maintains comfort with change and learning; demonstrates a commitment to professional development
  4. Possesses an awareness of one’s own capabilities and understanding of when to draw upon others’ expertise
  5. Demonstrates a positive attitude and professional conduct

Abilities and Skills:

Ability to:

  1. Assess clients for program/session suitability
  2. Work with clients to identify and overcome barriers to employment
  3. Work with individuals with complex barriers and a broad range of cultural backgrounds
  4. Work under pressure, manage competing priorities, meet deadlines
  5. Handle confidential information with discretion and adhere to professional guidelines (including those in the Canadian Standards and Guidelines for Career Practitioners)
  6. Interactions with clients and assist individuals/groups towards self-understanding, self-development, work search strategies and career planning
  7. Prepare and maintain detailed and confidential records
  8. Assist clients in developing realistic career goals and action plans
  9. Understand when and where to refer clients for further assistance to complete their Action Plans, or to alternative resources to deal with barriers
  10. Demonstrate proficiency in the use of Word, Excel, Outlook and Internet applications
  11. Utilize highly developed oral and written communication skills
  12. Prepare and maintain detailed records with regard to confidentiality
  13. Demonstrate proficiency with online skills and interaction with clients
  14. Troubleshoot basic problems with PC’s, printers and photocopiers
  15. Work independently and with others in a team environment

Knowledge of:

  1. ICM, OES and the Virtual WorkBC Centre
  2. Thorough understanding of case management, case managed services, client needs assessment, LMI and client supports
  3. Adult learning principles and facilitation of interactive group workshops
  4. Local Federal and Provincial employment programs, as well as a thorough knowledge of local and community employment and education-related programs and services
  5. The career development process, barriers to employment, career counselling techniques and the Job Loss Cycle
  6. How local, regional, national and global labour markets function
  7. How to acquire and utilize labour market information
  8. Relevant income supports (e.g. Employment Insurance, Employment Assistance)
  9. Canadian Standards and Guidelines for Career Practitioners
  10. Employment labour standards and legislation


Reports to:  Team Leader

As a member of the Client Services Team, the Case Manager provides case management for any eligible British Columbian, including specialized populations, in collaboration with the Ministry, supplemental Service Providers, Community partners, employers and projects. The Case Manager’s main priorities are to conduct client needs assessments; client financial needs assessments, administer and interpret specialized assessments; determine client status and funding sources; and, develop, review and revise action plans. In addition, the Case Manager identifies resources for employment support services including assisting clients to prepare for job search and work, find jobs/work experience, and maintain employment. The Case Manager monitors and reports on client activities and services; reviews clients files; provide follow up and job sustainment support; and prepares and closes client files.


Case Management

  • Support clients to register using the OES, when required. Communicate with clients through the OES and/or ICM.
  • Assist clients to register on the Virtual WorkBC Centre, track progress and submit relevant information into ICM.
  • Develop respectful collaborative relationships with clients
  • Conduct individual client needs assessment including confirm client eligibility
  • Conduct client financial needs assessment
  • Explore client issues and initial self-assessment, surveys to gain an understanding of background, previous employment, barriers and goals
  • Identify employment and career development direction and determine next steps
  • Assist client with development of Action Plan; make internal and/or external referrals
  • Support eligible clients with Wage Subsidy and Community and Employer Partnership applications
  • Support clients with Job Start and/or Job Search supports
  • Support clients with referral to self-employment assessments and orientation and if appropriate, to the Self-Employment Program
  • Deliver information to clients, community resources, government programs, career development, and issues related to unemployment
  • Deliver workshops as required
  • Conduct regular client follow-up and job sustainment support



  • Monitor and record client activity, according to funding contract requirements
  • Maintain accurate and timely client records in the provincial government’s ICM System
  • Update and maintain database of confidential client files; keep accurate records and statistical information
  • Provide regular updates to CM Team Lead on work plans and activities
  • Other duties as required


Job Sustainment Services

  • Have a strong working knowledge and in-depth understanding of employment services needed to support Clients along a successful path toward employment that is sustainable


Back Up

  • Provide backup in the Resource Room as required
  • Provide backup facilitation of workshops as required

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